Usually we ship your order out within 48 hours in business day.

Please make sure your shipping address is correct. We are not responsible for any loss in transit if a wrong address is provided.

Return Conditions

  •  You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days from you receive the items.
  • The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves and bags).
  •  Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  •  Items with non-returnable marks and free gifts cannot be returned.
  •  We do not accept returned items that have been sent back without proper returns requests.
  •  Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Agnes Orinda products.
  •  The original shipping fee and handling fees are non-refundable.
  •  Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. Please contact us via email [email protected] for return instruction.